shipping + Returns

Shipping Methods

We offer two main shipping methods for orders within Australia: Standard Shipping and Express Shipping.

Standard Shipping

Our Standard Shipping option utilizes Australia Post for delivery. Orders are typically processed and dispatched within 1-2 business days. Delivery times vary depending on your location, with metropolitan areas usually receiving orders within 3-7 business days, and regional or remote areas within 7-10 business days. You will receive a tracking number via email once your order has been dispatched.

Express Shipping

For those in need of faster delivery, we offer Express Shipping through Australia Post. Orders placed before [cut-off time] will be processed and dispatched on the same day. Delivery times are typically 1-3 business days for metropolitan areas and may take longer for regional or remote areas. As with Standard Shipping, you will receive a tracking number via email once your order has been dispatched.

Click and Collect

If you prefer to pick up your order in person, we offer a convenient Click and Collect option. Simply select this option at checkout, and you will receive an email notification once your order is ready for collection. Please bring a copy of your order confirmation and a valid photo ID when collecting your order. Our store address for Click and Collect is 3/17-19 Industrial Rd, Oak Flats NSW, and collection hours are Monday-Friday between 4pm-7pm and saturdays between 10am-2pm.

Shipping Costs

Shipping costs are calculated at checkout based on the weight and dimensions of your order, as well as your location. We offer free standard shipping for orders over $150 within Australia.

International Shipping

We currently do not offer international shipping.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can track the status of your order using the Australia Post website or the tracking link provided in your email.

Returns and Exchanges

We extend a 14-day return window for items returned due to a change of mind, provided they remain unworn, with tags attached, and in their original condition. Please note that sale items are not eligible for return unless they are deemed faulty.

Need Help?

If you have any questions about shipping or need assistance with your order or initiating a return, our customer service team is here to help!
Contact us at christine@gracefulsteps.com.au